At AmiraTrails, your satisfaction is important to us. If you need to return a product, we’re here to assist you.
Return Eligibility
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as delivered.
- Products damaged during shipping or incorrect items sent by us are eligible for return or replacement.
How to Request a Return
To start a return, please contact us at [email protected] within 14 days of delivery. Provide your order number, details of the item(s), and the reason for the return. We will guide you through the return process.
Refund Process
- After receiving and inspecting the returned item, we will process your refund.
- Refunds are issued in cash only, matching the original cash-on-delivery payment.
- Refund processing usually takes up to 7 business days after the returned product is received.
Non-Returnable Items
- Used, damaged, or altered products
- Items returned without original packaging
- Sale or promotional items marked as final sale
Exchanges
We do not offer exchanges. If you want a different item, please return the original and place a new order.
Need Assistance?
For any questions about returns or refunds, contact us at [email protected]. We’re happy to help.